Return & Refund Policy

Hassle-Free Returns. Customer-Centric Experience.

At De Gardenia, we take pride in the quality and craftsmanship of every product we offer. Your satisfaction is at the heart of everything we do — and if for any reason you are not completely happy with your purchase, we’re here to help.

🔁 Returns Eligibility

We gladly accept returns under the following conditions:

The return request must be made within 7 days of receiving your order.
The item must be unused, in its original packaging, and resalable condition.
Items that are damaged, defective, or incorrect upon arrival are eligible for a free return or exchange.

🛑 Note: Custom-made or final sale items are not eligible for return unless they are damaged or defective.

📝 How to Initiate a Return

Email us at afflyindia@gmail.com with:
- Your order number
- Reason for return
- Clear pictures of the product
Our customer care team will review your request within 24–48 hours.
If approved, we will arrange for a pickup or guide you through the return process.

💸 Refunds

Once we receive and inspect your returned item:

A full refund will be processed to your original payment method within 24 business Hours.
You will receive a confirmation email once your refund is initiated.

🔄 Exchanges

If you'd prefer an exchange instead of a refund, we’ll be happy to replace the product with another of equal value or help you select a different product. Just mention this in your return request.

🚚 Damaged or Defective Items

We ensure every product is carefully packed. However, if something arrives broken or defective, please notify us within 48 hours of delivery with clear photos, and we’ll resolve it with priority — either by sending a replacement or issuing a full refund.

🤝 Our Promise

Your trust means everything to us. At De Gardenia, we are committed to providing a luxury experience with genuine care before, during, and after your purchase.

For any further questions, please contact:
📧 afflyindia@gmail.com
Contact Number: +91 98107 96643