At De Gardenia, we understand the excitement of receiving your botanical treasures and the importance of a seamless delivery experience. Our Shipping and Delivery Policy is designed to provide clarity on the rules, timelines, and processes involved in shipping your selected items.
Shipping Timelines: (Minimum time Line 3-5 day && Maximium Time Line 7 to 10 days)
- Upon placing your order, our team works diligently to ensure prompt processing and dispatch.
- Orders are typically processed within 3-5 business days, excluding weekends and public holidays.
- Once your order is dispatched, you will receive a confirmation email with tracking details to monitor the journey of your package.
Delivery Methods:
- We partner with reputable shipping carriers to ensure the safe and timely delivery of your items.
- Standard shipping options are available for most destinations, with estimated delivery times provided during checkout.
- For expedited delivery or special requests, please reach out to our customer service team, and we will do our best to accommodate your needs.
Shipping Charges:
- Shipping charges are calculated based on the destination, weight, and dimensions of your order.
- During the checkout process, you will be presented with transparent shipping costs before finalizing your purchase.
International Shipping:
- We proudly offer international shipping to bring the beauty of De Gardenia to customers worldwide.
- International shipping rates and delivery times may vary depending on the destination country’s customs regulations and import duties.
Delivery Process:
- Upon delivery, please ensure someone is available to receive and inspect the package for any signs of damage.
- In the unlikely event of damage during transit, please contact our customer service team immediately, and we will swiftly resolve the issue.
Order Tracking:
- Stay informed about the status of your order with our convenient order tracking feature.
- Use the provided tracking number to monitor the progress of your shipment from our warehouse to your doorstep.
Customer Satisfaction Guarantee:
- Your satisfaction is our top priority at De Gardenia. If you encounter any issues or concerns with your order, please don’t hesitate to contact us.
- Our dedicated customer service team is here to assist you every step of the way, ensuring a positive shopping experience.
At De Gardenia, we strive to deliver not just products but also an exceptional customer experience. From the moment you place your order to the joyous arrival of your botanical treasures, we are committed to providing convenience, transparency, and peace of mind. Thank you for choosing De Gardenia as your botanical partner in creating spaces of timeless beauty and botanical splendor.
