At De Gardenia, we want you to be completely satisfied with your purchase. Our Cancellation and Refund Policy is designed to provide clear guidelines on how to cancel orders and request refunds or exchanges. Please review the following terms and conditions carefully:

1. Order Cancellation:

• You may cancel your order within 10-12 hours of placing it by contacting our customer service team at  info@degardenia.com or 8851583403.
• Once your order has been processed for shipping, it cannot be cancelled. In such cases, please refer to our Return and Exchange Policy.

2. Refund Eligibility:

• Refunds are issued in accordance with the following conditions:
  • If you cancel your order within the specified time frame and it has not been processed for shipping, you will receive a full refund to the original payment method.
  • If your order has already been processed for shipping, you may be eligible for a refund upon returning the item(s) in accordance with our Return and Exchange Policy.
  • Refunds are not provided for orders that have already been shipped, except in cases where the items are damaged, defective, or incorrect upon receipt.

3. Return and Exchange Policy:

• If you wish to return or exchange an item, please contact our customer service team within 1 days of receiving your order to initiate the process.
• Items must be returned in their original condition and packaging, unused and undamaged, with all tags and labels attached.
• Return shipping costs are the responsibility of the customer, except in cases where the item is damaged, defective, or incorrect.
• Once we receive the returned item(s) and verify their condition, we will process your refund or exchange accordingly.

4. How to Initiate a Return or Exchange:

• To initiate a return or exchange, please follow these steps:
  • Contact our customer service team to obtain a return authorization number (RAN) and instructions for returning the item(s).
  • Package the item(s) securely and include the RAN on the outside of the package.
  • Ship the item(s) back to us using a trackable shipping method to ensure safe and timely delivery.

5. Refund Processing Time:

• Refunds are typically processed within 1 business days of receiving the returned item(s).
• Please allow additional time for the refund to appear in your account, depending on your financial institution’s processing times.

6. Exceptions:

• Certain items may be ineligible for return or exchange due to hygiene reasons or other restrictions. Please refer to the product description or contact our customer service team for more information.

7. Contact Us:

• If you have any questions or concerns about our Cancellation and Refund Policy, please contact our customer service team at  info@degardenia.com or 8851583403. We are here to assist you every step of the way.

Thank you for choosing De Gardenia. We appreciate your understanding and cooperation in adhering to our Cancellation and Refund Policy to ensure a positive shopping experience for all our customers.